Flyhjælp – Understand How To Be Rewarded For Flight Delays.

Overbooking is a common practice in the airline industry today. Airlines will commonly oversell a flight (by selling more seats than available) to compensate for passengers that do not be visible on your day of your flight. This practice, however, generates a problem for passengers on flights where there are not enough no-shows and, therefore, not sufficient seats whilst the booking was reserved and confirmed correctly.

In such cases, airlines will normally offer compensation as vouchers, upgrades, points or cash to passengers prepared to voluntarily quit their seat and fly later. This sort of case is known as “voluntary denied boarding”. Therefore a passenger who volunteers to become bumped from their flight would not be eligible for airline compensation.

If no passengers willingly stop trying their seat about the overbooked flight, the airline will need to bump some passengers into a later flight. These cases of flyhjælp are referred to as “involuntary denied boarding”, which will entitle the passengers to denied boarding compensation if the flight is within EU jurisdiction.

Specifically, under EU Regulation EC 261/04 regarding passenger rights, any passenger involuntarily denied boarding on an overbooked flight departing from an EU airport, no matter airline or destination, is qualified for airline compensation of up to €600. Additionally, passengers overbooked on flights inbound towards the EU operated by an EU carrier can also be eligible.

This regulation also establishes guidelines for flight delay compensation, flight cancellation compensation, and compensation for denied boarding and missed connections. In these instances, there exists a minimum delay of 3 hours to trigger refund payments. However, in the matter of involuntary denied boarding because of overbooking, the passenger is automatically qualified for airline compensation along with the airline remains obliged to provide an alternate mode of transport or possibly a refund from the ticket.

Being bumped from your flight is unplanned and unpleasant, at best.

When you are denied boarding, you need to react the following:

Go to the ticket counter in the airline involved. Here you can expect to be notified of alternative flights. The airlines are obligated to discover a satisfactory solution.

In order to file a real airline compensation claim, you must ensure you have written evidence of your denied boarding. This is often as your brand-new boarding cards, if such were printed, or your luggage receipts. In addition, you might have airline personnel put your circumstances on paper.

Should you required food, accommodation or transport, for example as taxi, it is actually so critical to maintain all receipts to ensure you receive compensation in the airline.

Then consider if you are in the position to enforce your passenger rights up against the airline or tour operator. Keep in mind that the three year claim period only is applicable to airlines – a tour operator should be contacted within one month.

There is a right to airline compensation in the event of involuntary denied boarding

Air passenger rights Regulation EU 261/2004 stipulates that compensation as much as 600 Euros is a result of passengers who were involuntarily denied boarding in an airport inside the EU – regardless of airline or destination. Compensation for involuntarily denied boarding is also due to passengers on flights leaving a destination dexhpky65 the EU to get a destination within the EU, so long as such flights are operated by an EU carrier.

As well as overbookings, the regulation also covers flight delay compensation, flight cancellation compensation, and compensation for missed connecting flights. Flight delay compensation is due when your flight arrives at its destination having a delay of three or more hours.

In the matter of involuntarily denied boarding on account of overbooking, passengers are automatically qualified to receive airline compensation. Moreover, the airline must produce an alternative transport option or reimburse the airline ticket price.


Passengers denied boarding on account of travelling with invalid travel documents (or without a valid visa) is definitely not eligible for a refund for overbooking.

Get specialized help immediately

Should you be affected by denied boarding due to an overbooking and would love to file a claim for airline compensation on your behalf, you need to adopt these measures:

To assert your straight to compensation for overbooking with, simply input your flight data on our website.

We’ll explain to you immediately if you’re entitled to a refund, as well as to what amount exactly.

If the airline refuses to cover, we’ll take your case to court at no extra fee. Our Europe-wide network of passenger rights lawyers features a good track record record in obtaining airline compensation on behalf of our clients.

After the airline has paid from the airline compensation, we shall keep our sector-low commission of only 25 percent and transfer all of your money directly to your banking accounts!

FAQ: Get Compensation to have an overbooked flight

1. What are my options in the case of an overbooked flight?

Being denied boarding and bumped from an overbooked flight is of course not something you need to take in stride. The airline must compensate you. Firstly, the airline must reimburse your unused ticket, including all taxes and fees. Also, the airline needs to present you a re-routing (another flight) at the earliest opportunity or at a time useful to you. However, your airline has a ability to hold off until it finds your flight with available seats. When you are waiting on your substitute flight the airline must provide you with meals and refreshments, hotel accommodation (if an overnight stay is necessary), transport between your hotel and airport, as well as 2 phone calls (or emails or faxes).

2. Will someone maintain me in case of an overbooked flight?

Yes. Every passenger influenced by an overbooked flight has the ability to adequate assistance. As stated before included in this are free meals and refreshments too two telephone calls, emails or faxes, lodging and transport between the airport plus your hotel. When you have to wait a couple of days in your substitute flight, the airline has to purchase the accommodation on those nights.