WaBa Grill has opened within the Town Square shopping mall at Chicago and University avenues in Riverside. WaBa Grill is a fast casual chain that serves teriyaki dishes with a focus on healthy ingredients. Its menu includes chicken, beef, salmon, rib and tofu plates for $8-$10.75 and rice and veggie bowls for $6.25-$9.
Service Management Group (SMG), an international customer experience management, employee experience and brand research partner to a lot more than 500 brands, continues to be selected by Waba Grill Menu With Prices 2020 to produce its customer experience management program. The health-focused fast-casual chain chose SMG for its unique combination of technology and professional services, outcomes-based approach and competitive benchmark capabilities.
Founded in 2006, WaBa Grill has greater than 185 locations serving fresh and healthy entrées. Having a goal of serving the very best-possible-quality food on the go, WaBa’s famous rice bowls and salads are prepared-to-order with vegetables and-quality proteins.
“With a rapid growth plan set up, it was important to find a customer experience management platform that is scalable and delivers actionable insights,” says WaBa Grill Vice President of Franchise Operations Afshin Compani. “Our partnership with SMG offers us usage of a strong technology platform and a dedicated team that understands our business so it helps us get smarter about our customers.”
Using SMG VisitView, a location-level CX survey, WaBa Grill is capturing customer comments in the point of sale. With VisitView data available 24/7 within the smg360 reporting dashboard and mobile app, support center employees get yourself a holistic look at guest feedback, plus powerful tools like text analytics and real-time alerts, while empowering franchisees with real-time, role-based rtneuh and insights.
“WaBa Grill keeps growing fast, plus they want a strategic partner that can support their success and market expansion,” adds SMG Chief Client Officer Todd Leach. “When you combine our experience in the restaurant industry with our location-level insights and franchise engagement tools, we’re the best partner to back up WaBa’s continued growth and the evolving needs of the franchisees.”